Policies
Care:
• All Karen Pike designs are unique pieces of original art and as such should be treated with love and care.
• It is recommended that you store your Karen Pike design in the supplied organza pouch.
• Some components are very delicate, antique or fragile – never drop or handle roughly. Bending or forcing into jewellery bags or boxes is also damaging.
• Crystals can be cleansed in clear running water – lay upon a clean cloth to dry. Once dry polish gently with a soft clean cloth.
• Silver components can be cleaned with a good quality silver polishing cloth. (Do not use silver dips or sprays as they may damage stone surfaces.)
• When cleaning avoid undue bending of your necklace as it may affect the way the piece behaves.
• Please apply perfumes, creams and makeup before putting on your jewellery as some products contain ingredients that are corrosive or damaging to delicate gem surfaces and metal components.
• You may never want to take your necklace off, however sleeping in them is not recommended.
• All Karen Pike designs are unique pieces of original art and as such should be treated with love and care.
• It is recommended that you store your Karen Pike design in the supplied organza pouch.
• Some components are very delicate, antique or fragile – never drop or handle roughly. Bending or forcing into jewellery bags or boxes is also damaging.
• Crystals can be cleansed in clear running water – lay upon a clean cloth to dry. Once dry polish gently with a soft clean cloth.
• Silver components can be cleaned with a good quality silver polishing cloth. (Do not use silver dips or sprays as they may damage stone surfaces.)
• When cleaning avoid undue bending of your necklace as it may affect the way the piece behaves.
• Please apply perfumes, creams and makeup before putting on your jewellery as some products contain ingredients that are corrosive or damaging to delicate gem surfaces and metal components.
• You may never want to take your necklace off, however sleeping in them is not recommended.
Alterations: Lengthening or shortening a piece can be arranged but will incur restringing and component and postage and handling costs.
Repairs, Refunds and Exchanges on Internet Purchases:
• Karen will refund or exchange unworn items returned in the same condition as they were sent within 14 days of delivery, (this will incur postage costs). Please include the certificate and proof of purchase.
• Refunds or exchanges are not available on earrings (for hygiene reasons) or custom/altered pieces (because these are personalized) so please consider and choose carefully before you order these!
Jewellery Warranty against defects
Karen Pike will at her option, repair or exchange any item proven by assessment to be defective due to the manufacturing process (or an obviously faulty new component) within 6 months after the date of purchase (and in the case of parts of wood, glass, leather and string items within 30 days after the date of purchase).
Send the item, wrapped carefully and securely in bubble wrap in a well sealed padded envelop or box including the certificate, a clear copy of your receipt and your full contact details to Karen Pike Designs, PO Box 5203 Elanora Heights, NSW 2101, Australia.
Jewellery Warranty exclusions
The warranty against defects does not cover loss, damage, breakage, changes in appearance, kinks, or the gradual degradation of all or part of the goods due to normal wear, mishap, careless handling, improper use, or use outside Karen Pike Design’s care instructions.
Antique components are not covered by the warranty.
Tarnishing occurs naturally and therefore, cleaning is not covered by the warranty.
Please email Karen at info@karenpikedesigns.com, or phone on 61 2 408 630 706, to arrange assessment of your item.
• Karen will refund or exchange unworn items returned in the same condition as they were sent within 14 days of delivery, (this will incur postage costs). Please include the certificate and proof of purchase.
• Refunds or exchanges are not available on earrings (for hygiene reasons) or custom/altered pieces (because these are personalized) so please consider and choose carefully before you order these!
Jewellery Warranty against defects
Karen Pike will at her option, repair or exchange any item proven by assessment to be defective due to the manufacturing process (or an obviously faulty new component) within 6 months after the date of purchase (and in the case of parts of wood, glass, leather and string items within 30 days after the date of purchase).
Send the item, wrapped carefully and securely in bubble wrap in a well sealed padded envelop or box including the certificate, a clear copy of your receipt and your full contact details to Karen Pike Designs, PO Box 5203 Elanora Heights, NSW 2101, Australia.
Jewellery Warranty exclusions
The warranty against defects does not cover loss, damage, breakage, changes in appearance, kinks, or the gradual degradation of all or part of the goods due to normal wear, mishap, careless handling, improper use, or use outside Karen Pike Design’s care instructions.
Antique components are not covered by the warranty.
Tarnishing occurs naturally and therefore, cleaning is not covered by the warranty.
Please email Karen at info@karenpikedesigns.com, or phone on 61 2 408 630 706, to arrange assessment of your item.